Frequently Asked Questions
Everything you need to know about your favorite gear.
What is the JanSport Lifetime Warranty policy?
JanSport engineers its products to be durable and reliable. If your pack ever breaks down, simply return it to our warranty center. We will either fix it or replace it, no questions asked.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our site.
What is your return policy?
We offer free returns within 30 days of purchase for items in their original, unused condition with tags attached. Please use our online return portal to generate a prepaid shipping label.
How should I clean my JanSport backpack?
We recommend spot cleaning with a damp cloth and mild soap. To preserve the shape and integrity of the fabric, do not machine wash or tumble dry your backpack.
Do you ship internationally?
Currently, we ship to addresses within the United States and Canada. For other regions, please check our store locator to find authorized international retailers near you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.